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Terms & Conditions

Who is behind Meribottles?

B&E Ventures Oy (web store www.meribottles.com). B&E Ventures Oy is a limited liability company based in Finland with company ID 2756752-5. The company's adress is Suonionkatu 7 B 12, 00530 Helsinki, Finland.

 

Can I purchase your awesome products?

Of course, if you are more than 18 years of age and do not intend to use our products to illegal activities. If you are under 18, please ask a permission from your parents first.

However, by placing an order through this site (www.meribottles.com) you accept that you have read our terms and conditions and you comply to follow them.

 

How do I place an order?

When placing an order, follow the provided instructions

Sometimes, a product might be out-of-stock even though it has been visible in the web store. In these cases Meribottles.com contacts the customer as soon as possible to inform about the situation. We then will either refund the purchase or offer an alternative product.

We reserve the right of not accepting an order if we suspect a high risk of fraud. In these cases, the order will be refunded.

Meribottles.com is not responsible for delay of delivery if caused by a reason outside our influence. This reasons include for example: wars, natural disasters, restrictions of imports or exports and world dominance of cats.

 

How should I pay the order?

As payment gateway for international orders, our main provider is PayPal.

You can find more information about PayPal on their website: www.paypal.com.

For Finnish citizens, Maksuturva Group Oy (Company ID 2121703-0) is our main payment provider. Use of service does not require registration or extra payments. All data transfers are SSL protected, meaning that your payment information is safe.

Maksuturva's contact information:

Maksuturva Group Oy, Y-tunnus: 2121703-0

Keilaranta 5, 02150 Espoo

Phone: (09) 4241 7040, on weekdays 9.00–17.00

Email: asiakaspalvelu@maksuturva.fi

www.maksuturva.fi

 

I placed an order. How do I know that it went through?

After a successful order, you will receive an order confirmation to the email adress you provided. If you do not receive an email within a 15 minutes, please contact our customer support at info@meribottles.com

 

I have now waited for my order for 30 minutes. How much more should I expect to wait?

For in-stock products, the expected delivery time is about 3-10 working days. We try to ship ordered products as soon as possible.

 

I received my product, but it wasn't quite what I expected. Am I allowed to return it?

We believe that you will be happy with our products. However, sometimes the product might not live up to the customer's expectations. Therefore we have our 100% Happiness Guarantee, which gives you a right to return the product within 30 days after you received it.

In order to get your money back from the product, it has to unused and resellable. If we notice that the product has been used and is not resellable, we cannot return your money.

 

To return your product:

Please contact first our customer service at info@meribottles.com and tell us why you want to return your product. After this, we will provide you with extra information as soon as possible.

The customer is responsible for the cost of shipping when returning a product. We will, however, try to find you the cheapest solution.

If product is damaged and you want to file a claim, please contact us at info@meribottles.com. For accepted claims we will pay for all the shipping costs when sending back the damaged product.

 

Where should I return the product?

Our adress for returns is: 

RETURNS 
Meribottles

Suonionkatu 7 B 12, 00560 Helsinki

 

When will I get my hard-earned money back?

We will return your money once we have received the product and checked its condition. This happens usually within a few days after receival.

 

What information is collected about me? 

Your first name, last name, street address, postal code, country, e-mail address, telephone number, language used in the transaction, currency used in the transaction are stored in the customer register. In addition, the company name and business ID are stored for the business customer.

In addition, the order information of the online store stores the information provided by the customer in connection with the order, such as the product content of the order, the method of payment and the method of delivery.



What is the personal information used for?
 

Personal information is used: 

  • Customer relationship management 
  • For order delivery and processing, as well as archiving 
  • For statistical purposes 
  • Marketing purposes 

The legal basis for the processing of personal data is an agreement, consent or legitimate interest. The requirements set by the EU Data Protection Regulation, which will be complied with as of 25 May 2018, have been taken into account in the processing of personal data. 

 

How long will my personal information be kept? 

We retain your personal information for as long as it is necessary for us to fulfill the purposes of the register. In addition, some information may be retained for longer to the extent necessary to fulfill statutory obligations, such as accounting and consumer trade responsibilities.

 

Information to third parties 

We provide personal information to our logistics partner, marketing and payment service partners, so that they can successfully help us to run our online store. 

 

Customer rights

As a customer, you have the following rights:

  • Right to inspect
  • Request for rectification
  • Right to cancel consent
  • Remove personal information

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