Who is behind Meribottles?
B&E Ventures Oy (web store www.meribottles.com). B&E Ventures Oy is a limited liability company based in Finland with company ID 2756752-5. The company's adress is Suonionkatu 7 B 12, 00530 Helsinki, Finland.
Can I purchase your awesome products?
Of course, if you are more than 18 years of age and do not intend to use our products to illegal activities. If you are under 18, please ask a permission from your parents first.
However, by placing an order through this site (www.meribottles.com) you accept that you have read our terms and conditions and you comply to follow them.
How do I place an order?
When placing an order, follow the provided instructions
Sometimes, a product might be out-of-stock even though it has been visible in the web store. In these cases Meribottles.com contacts the customer as soon as possible to inform about the situation. We then will either refund the purchase or offer an alternative product.
We reserve the right of not accepting an order if we suspect a high risk of fraud. In these cases, the order will be refunded.
Meribottles.com is not responsible for delay of delivery if caused by a reason outside our influence. This reasons include for example: wars, natural disasters, restrictions of imports or exports and world dominance of cats.
How should I pay the order?
As payment gateway for international orders, our main provider is PayPal.
You can find more information about PayPal on their website: www.paypal.com.
For Finnish citizens, Maksuturva Group Oy (Company ID 2121703-0) is our main payment provider. Use of service does not require registration or extra payments. All data transfers are SSL protected, meaning that your payment information is safe.
Maksuturva's contact information:
Maksuturva Group Oy, Y-tunnus: 2121703-0
Keilaranta 5, 02150 Espoo
Phone: (09) 4241 7040, on weekdays 9.00–17.00
I placed an order. How do I know that it went through?
After a successful order, you will receive an order confirmation to the email adress you provided. If you do not receive an email within a 15 minutes, please contact our customer support at firstname.lastname@example.org
I have now waited for my order for 30 minutes. How much more should I expect to wait?
For in-stock products, the expected delivery time is about 3-10 working days. We try to ship ordered products as soon as possible.
I received my product, but it wasn't quite what I expected. Am I allowed to return it?
We believe that you will be happy with our products. However, sometimes the product might not live up to the customer's expectations. Therefore we have our 100% Happiness Guarantee, which gives you a right to return the product within 30 days after you received it.
In order to get your money back from the product, it has to unused and resellable. If we notice that the product has been used and is not resellable, we cannot return your money.
To return your product:
Please contact first our customer service at email@example.com and tell us why you want to return your product. After this, we will provide you with extra information as soon as possible.
The customer is responsible for the cost of shipping when returning a product. We will, however, try to find you the cheapest solution.
If product is damaged and you want to file a claim, please contact us at firstname.lastname@example.org. For accepted claims we will pay for all the shipping costs when sending back the damaged product.
Where should I return the product?
Our adress for returns is:
Suonionkatu 7 B 12, 00560 Helsinki
When will I get my hard-earned money back?
We will return your money once we have received the product and checked its condition. This happens usually within a few days after receival.